Hard Skill Exchange

"You can’t exclusively rely on pre-existing knowledge to discover new knowledge." – @m2jr

“The future of work? We all get a promotion.” “There will be pecific tools... Being an admin on a particular tool, knowing exactly where to point and click , and much more focus on: What do I need to get done here?” @martykihn

super-superior & even extreme: hardskill.exchange/ai-practi… @outreach_io @GainsightHQ @dialpad @Vivun_Inc

Who owns the enterprise AI harness? Martin Kihn (@martykihn), SVP of Product Strategy, Marketing Cloud at Salesforce, on how enterprises structure ownership across the CIO, AI center of excellence, and business functions ↓

Mike Maples, Jr (@m2jr) on the new durability test for AI-era alpha/IP ↓

“Our pricing is keeping us from growing.” @medinism (Founder & CEO @paid_ai) on the pricing ceiling incumbents hit at scale ↓

James Currier (@jamescurrier) at @NFX on the "network model" behind today’s AI chaos: “The chaos that we’re in is actually something I think we should all be deliciously eating up.” “The network effects will tell you that each of the nodes is going to end up doing what is mathematically in its own interest.” “It’s wonderfully simple once you understand what everybody’s mathematical needs are, where they’re sitting, what their position is, and where they have to react.” “For every new thing, we have to create a new word. What we are calling a ‘harness’ these days is really just that second layer of the stack. We called it the OS layer or the API layer.”

“Traditional CRM just doesn't have unstructured data. It was never designed for it.” @ishanmkh (Co-Founder & CEO at @rox_ai) on the context layer CRM was never built to capture ↓

Who owns the harness(es) within an organization? @martykihn, SVP Strategy at @salesforce, on the emerging build-vs.-buy spectrum for enterprise AI harnesses ↓

"If an agent is falling short, you decommission it. You effectively fire the agent." @martykihn (SVP Strategy, Marketing Cloud, @salesforce) on what an enterprise AI harness actually does ↓

@briansolis on the rise of machine-native markets: "You are the architects of this intelligent web. Design with not just functionality and not just the desirable transactions and conversions, but design with purpose, design with meaning, and design with some love, because agents need love, too."

“Let AI do what it does well. You don’t have to define an ICP across a hundred dimensions anymore.” – @markroberge

AI tax n. The work you have to do to make AI-generated content relevant to you. @briansolis: “If you’ve ever written an article, a post, or even a comment using AI, you’re imposing an AI tax on the people you’re hoping to reach.” “We’re designing with the output in mind, not the outcome.”

Your next customer may not be human. On June 23–25, leading CXOs, AI builders, VCs, and analysts will explore what this means for GTM. Free/virtual: hardskill.exchange/summit/ag… @briansolis @chiefmartec @jonmiller @Carles_Reina @AmandaKahlow @nbogaty @medinism @leoboulton @douglandis @GainsightHQ @TTC_Sandler_PHL @Vivun_Inc @LeanData

Five years from now, what in the agentic OS will shift from radical to expected? @godardabel @G2dotcom