Rayhab 🇰🇪

Our manager called the number. Brenda picked up on the first ring. "Good afternoon, this is Brenda, taking messages for my son." She had a notebook. Fourteen calls. Names, numbers, what they wanted, and what she'd done about it. Two clients had paid overdue invoices. $11,000 between them. Because she'd asked them nicely, like a school principal. When my co-worker got back, our manager was waiting at his desk with the notebook. She said, "Your mum did more in two weeks than you did in March." Brenda got a $200 gift basket from the company. His new out-of-office says: "I'm away. Please don't call my mum. She's on holiday too."

My co-worker went on holiday for two weeks. His out-of-office reply said: "I'm away until the 14th. If it's urgent, please call my mum." With her real phone number. He thought it was funny. He didn't think anyone would actually call. Fourteen clients called his mum. She's 66. A retired school principal. She answered every single one. She took notes. She chased two late payments. She booked a meeting with our biggest client for the day he got back. On day nine, our manager got a call from that client. The client said, "Who is Brenda, and can we hire her?" Our manager said, "Who's Brenda?"...