Director of Customer Experience, Data & Analytics Performance Optimization for DACH, NL & Nordics @Concentrix
Oxford, London, UK
Joined May 2009
- Tweets4.2K
- Following1.3K
- Followers1.9K
- Likes1.8K
Ian Williams retweeted
Wishful think, group-think & compliance don't mix well for @AmericanExpress, which has been censured & fined £90,000 by @ICOnews for sending 4 million promotional emails to customers who'd opted out of marketing
#compliance #EmailMarketing #groupthink
channeldoctors.co.uk/2021/05…
Ian Williams retweeted
#Brainstrust advocate and survivor Anita tells us her thoughts on @brainstrust as a great referral resource for Healthcare professional’s patients in our latest #HealthCareConvos. @brainstrust_ldn 👇
#BrainTumour #BrainCancer #CancerSupport #HCPs
Ian Williams retweeted
📌We have a vacancy in our team for a People Manager, it's a newly created role and you will be supporting the Group Head of People to deliver the People Strategy for Cumbria Waste Group and Orian Solutions Ltd, (c1900 colleagues).…lnkd.in/gE6CuTC lnkd.in/gtWEr4E
Ian Williams retweeted
#Projectlockdown My kid Freddie jamming remotely with a bunch of people he’s never met or spoken to before. Happens to be an old school friend if mine @CustExpMan and it totally rocks!!! linkedin.com/posts/john71_co…
Ian Williams retweeted
38% of SME business think the #GDPR & Data Protection Act don't apply to their customer #data
They're wrong!
See: dma.org.uk/research/smbs-and… from @DMA_UK @XynicsData
This confusion creates real risk.
Sign up for our free, monthly compliance newsletter here
eepurl.com/gqxzw5
Ian Williams retweeted
Very bad Experience While you are segmented as Valued customer what about new customer. I will think again before using #britishairways
Ian Williams retweeted
Morning all. After a difficult few days this is the image of London Bridge that I would like us to all think of. Taken from my desk this morning. Stunning.
Ian Williams retweeted
A volcanic eruption in 1991 lowered the Earth's temperature for four years. Solar geoengineering could do the same econ.st/32mn4Os
Ian Williams retweeted
‘Parliament has lost its soul and sense of purpose’ My article in today’s Evening Standard standard.co.uk/comment/comme…
Ian Williams retweeted
Well done to the England Cricket team:
- Captained by an immigrant
- Batting led by an immigrant
- Fastest bowler an immigrant
- Leading all-rounder an immigrant
- Main spinner son of an immigrant.
Similar examples to be found in the NHS, our education system, top businesses...
Ian Williams retweeted
If Customer Experience isn't about transformation, then it really isn't about anything at all
youtu.be/6rubuZfp-II
#cem #cx #CustomerExperience #CustomerExperienceManagement #CET #CustomerExperienceTransformation #Transformation
Ian Williams retweeted
It's the journey and the actions says @CustExpMan, not the map!
Customer Journey Mapping - the map is not the point....
youtu.be/ibmefTK0Cgc
#cem #cx #CustomerExperience #CustomerExperienceManagement #CustomerJourneyMapping #JourneyMapping #MomentsOfTruth #PainPoints #WOWOpportunities #CommercialOpportunities
Ian Williams retweeted
Customer Journey Mapping - the map is not the point....
youtu.be/ibmefTK0Cgc
#cem #cx #CustomerExperience #CustomerExperienceManagement #CustomerJourneyMapping #JourneyMapping #MomentsOfTruth #PainPoints #WOWOpportunities #CommercialOpportunities
Ian Williams retweeted
Customer Experience is a waste of time - part 4 - CX with no goal, CX done as a cost-cutting exercise & CX done tactically not strategically youtu.be/nfs7TyFIHj8
Thanks to @Negm1979 and @iamganand for yesterday's likes!
Ian Williams retweeted
Businesses with accurate, relevant data enjoy +12% revenues & +40% marketing camapign results than their less organised peers. This @NAOorguk finding was cited by 9group.co.uk's Paul Buckle at @OsborneClarkeUK's 'GDPR...1 Year On' event in #Bristol on Tuesday #data
Ian Williams retweeted
We need to get to net zero GHG emissions. We need to so urgently, but sensibly, efficiently and sustainably.
This will be harder to do than 40% emissions reductions we've managed in last 30 years, but it is doable by 2050.
Me in @thetimes free here ifs.org.uk/publications/1410…
Ian Williams retweeted
@Seyiomooba Do you still stand by this post? Or are you happy to remain a hypocrite? Seeing as you’ve now been announced to be playing an LGBTQ character, I think you owe your LGBTQ peers an explanation. Immediately.
Ian Williams retweeted
🙌
#BCAFC
Two divisions and 49 places apart✅
From 2-0 down to 4-2 up✅
Against the eventual Premier League champions✅
#OnThisDay in 2015, @officialbantams pulled off one of THE great #FACup giantkillings at Jose Mourinho's Chelsea!
Remember where you were?
