Hi, apologies for the delay to your journey. I can see this service has now left at 08:45. Please submit a delay repay claim using the link below. ^RC southwesternrailway.com/cont…

Hi, the reason this service was terminated at Woking was because there is severe congestion on the way into Waterloo. Less trains travelling in will help alleviate this. Sorry for the inconvenience caused. Please make a connection at Woking. ^RC

Hi, can you advise which service you are referring to? ^RC

Hi, the driver wouldn't ordinarily make announcements. That would usually be the guard and they are made aware through their hand held devices what is currently happening on the network. ^RC

Hi, 2P16 which is the 06:41 service is scheduled to run as a 12 car. Apologies for the delay in responding to this message. It's been a busy morning and it got lost in the inbox. ^RC

Hi, unfortunately as a result of the disruption all services into London are now experiencing congestion as they approach. Apologies. ^RC

Hi, unfortunately there was an issue this morning with some defective track near Surbiton which has now caused congestion for services into London. Apologies for the inconvenience caused. ^RC

Hi Kian, unfortunately there was an issue this morning with some defective track near Surbiton which has now caused congestion for services into London. Apologies for the inconvenience caused. ^RC

Hi, unfortunately a piece of defective track near Surbiton this morning meant services had to run at reduced speed. This has now caused congestion for services going into London. Apologies. ^RC

Hi, we are sorry for the inconvenience caused to your journey. ^RC

Hi, unfortunately there was an issue this morning with some defective track near Surbiton which has now caused congestion for services into London. Apologies for the inconvenience caused. ^RC

Hi, this is mistake and should not have happened. I apologise. I will contact the train service management team and ask they reach out to the guard. ^RC

Hi, I understand the service level recently has been affected by a number of issues. If you wish to raise a formal complaint through the proper portal I can attach a link. Would this be of interest to you? ^RC

Hi Jim, apologies for the grammar in the last response. I've been very busy this morning trying to reply to all customers and it appears my speed typing has let me down this morning. I can see that a number of units are out of position. This means that during disruption yesterday units were not able to be moved to the locations needed to run the correct service this morning. This is quite common when we have severe disruption on the network. I can also see a unit is out of use due to a shoe gear issue, meaning it cannot collect power from the third rail. This has resulted in your short formation this morning. ^RC

Hi, unfortunately due to a speed restriction over defective track earlier this morning, services are experiencing delays when travelling into London. Apologies for the inconvenience caused. ^RC

Hi, no there is not scheduled to be a 08:25 service from Wandsworth Town to Waterloo. ^RC

Hi, unfortunately due to a piece of defective track earlier this morning all London bound services are experiencing disruption due to congestion. Apologies for the delay caused. ^RC

Hi, unfortunately due to the piece of defective track earlier this morning many services are causing congestion into London. Apologies for the delay to your journey. ^RC

Hi, the 06:14 service did run today but was 13 minutes delayed on it's departure. Apologies for the inconvenience caused to your journey. ^RC

Hi, I have contacted the bus company to make contact with the driver if safe to do so. Apologies for the inconvenience caused to your journey. ^RC