Head of Strategy, Digital Experience, Public Sector @Adobe Former US Gov Tech & Innovation Exec Digital Transformation | UX | Design Thinking | CX | Leadership
Washington, DC
Joined October 2008
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❤️ "Humility is a core quality of leaders who inspire close teamwork, rapid learning, high perf in their teams. Humble people tend to be aware of their own weaknesses, eager to improve themselves, appreciate others’ strengths, focused on goals beyond their own self-interest."
Humility makes us less likely to become leaders but more likely to be effective leaders.
Instead of falling for narcissists who aggrandize themselves and degrade others, bet on humble leaders who criticize themselves and praise others.
#MondayMotivation: wsj.com/articles/the-best-bo…
kellyolson retweeted
Appreciate the opportunity to share a chat with @DonnaMorrisWMT, chief people office of @Walmart, as part of today’s #AdobeGovForum! Great insights on the importance of employee experience and the growing role of digital. adobe.ly/3vpEurl
kellyolson retweeted
#AdobeGovForum is tomorrow, June 15th! Join us virtually to hear from @Adobe CEO Shantanu Narayen, Former US Federal CIO @SuzetteKKent , GSA TTS @GSA_DaveZ, Secretary @PatrickMurphyPA , Walmart Chief People Officer @DonnaMorrisWMT and many others! Sign up: business.adobe.com/events/go…
I was honored to kickoff the keynote panel this morning with @Adobe customers & partners - incredible champions of #innovation #transformation that I’ve had the opportunity to work closely with and learn from throughout my career. #ImagineNationELC #GovIT #PublicService #CX #UX
kellyolson retweeted
Thanks to @RepRoKhanna and his staff for their hard work on the Modernization Centers of Excellence Program Act. House passage of H.R. 5901 is an important step towards improving IT modernization cooperation between the private sector and exec agencies.
Absolutely! #ExperienceMatters to both employees & customers. Investment in better #CX helps rebuild public trust in govt & is critical to retaining current workforce & recruiting the workforce of the future. R.O.P.E. “Return on Pain Eliminated” for all 👏🏻
“There’s growing realization that improving the customer experience improves the employee’s experience. Employee engagement and morale will improve if you make interacting with the customer a more pleasant experience for both sides of that equation,” - @robertjshea
kellyolson retweeted
Learned a new term from @kellyolson: ROPE / Return On Pain Eliminated. A clever way on think about how successful you are being. #govcon #b2g @AdobeGov
kellyolson retweeted
Give without counting score.
Love without expecting returns.
Lead without wanting respect.
And in turn you will receive respect, love and more.
>> @LollyDaskal bit.ly/2KoZBmu #Leadership #Management #TedXTalk #HR #Speaker #Success #TedX #Ted #Speaker
Excellent presentation from @Adobe’s @sunilmenon about Scaling Intelligent Personalisation Across the Customer Journey and the importance of understanding diverse user expectations across generations #digitalexperience #UX #CustomerSuccess #adobesymp – at Sydney, New South Wales
Super impressed w Kristeen McCarthy @Suncorp talking about building a culture of experimentation & curiosity & the importance of sharing both successes & smart honest failures. 👏🏻#digitalexperience #leadership #adobesymp @PublicisSapient – at Sydney, New South Wales
kellyolson retweeted
“Companies are grasping for design thinking because their old tools are no longer working. Design thinking is a way to grow” James de Vries #AdobeSymp
kellyolson retweeted
.@adobe @alexamado : "We need to deliver on every moment of customer empathy & that’s more easily achieved when you have an internal team as diverse as your customer base" cmo.com.au/article/663414/ad… #adobesymp #CX
kellyolson retweeted
4000+ digital experts gather for the 2 day @Adobe Symposium at the @ICCsyd.
- People are your greatest assets
- Creativity is more important than ever
- Technology is just the first step
- Data & intelligence drive experience
- Purpose matters
#AdobeSymp
Preparing for a week of mtgs with the Australian government & speaking at Adobe’s #DigitalExperience Symposium about building a better #DigitalGov #CX and the importance of #UX #designthinking in #DigitalTransformation! – at Sydney, New South Wales
kellyolson retweeted
It is Aspire CCM Leaderboard time and we are a Leader once again. Very proud of the team and continued innovation to reimagine customer communications into an Experience Driven Communications platform. theblog.adobe.com/adobe-impr… via @adobe #ccm #aemforms #adobeexperiencecloud #cxm
💯👏🏻 @HHSGov new #CIO: We’re going to reimagine how the CIO works, I don't see it as ‘how much can I control?’ I see it as ‘how much change can you actually instigate & how much change can you test & share w others so they can actually scale it? bit.ly/2Im23un @Nextgov
Excited to hear @CheriyanAnil talk about the mission of @GSA_TTS to help make the lives of citizens & govt employees better w technology & #DigitalTransformation. TTS is well positioned to lead important change in Govt. #FedTalks #ITModernization #UX #PublicPrivatePartnerships 🇺🇸
Great discussion on #OTA at #FedTalks between @BillyMitchell89 & @DIU_x: “Allows us to move fast. We have awarded 105 prototypes, now looking for transformational projects that can scale across platforms & services.” #InnovativeAcquisition #DrivingChange
kellyolson retweeted
Mike Madsen, Deputy Director of @DIU_x talks with @BillyMitchell89 about partnering simply stated problems from DoD with innovative, fast growing commercial companies => over 100 contracts awarded, usually 60-90 days, 45 new companies to DoD #FedTalks @fedscoop #NatSecInnovation
