kenny miller

this is very clearly an interface and interaction design problem, not something inherent to agents. the system is designed in a way that encourages maximal decision deference to the machine, under the guise of machine intelligence. it is also designed in a way that encourages passive, disengaged interaction with the system. anyone even remotely familiar with decision architecture and the decision support v automation distinction can instantly recognize that the way information is structured and presented, and the role the user is placed in within the user-machine interaction dynamic is one where the design intent is for the system to make the decision (as many as possible!), and the intended role of the user is to approve it -- ideally approving as few decisions as possible. this drives engagement in a facebook-y social media way, but leads to vastly worse outcomes. the results are evident. also -- while (obviously) I'm a big proponent of thinking deeply about how we rearchitect organizations and thoughtfully design work, I do think this particular issue is a design problem *first*, and an organizational architecture problem *only* insofar as organizations are forced to behave defensively against adversarial product design as long as better alternatives are not available.